7 Keys to Culture in the Workplace – Trust
Friday, November 3, 2017 - Joe Kiedinger
Great C.U.L.T.U.R.E. is all about trust!
A strong culture builds trust among people. It goes without saying that people who trust each other outperform those who don’t. When department heads don’t trust each other, they create silos. These silos turn into the types of cliques we engaged in our youth: “Our team is better than your team!”
People end up pairing. Pairing is when two or more people come together to talk negatively about others. They stir the proverbial pot, so to speak. This activity drains positivity, which drains productivity. So how do you build trust?
Setting clear expectations helps prevent misunderstandings between teams. Most distrust comes from people’s actions and words. They say or do something that is interpreted as offensive or mean. Therefore, companies with a great culture have systems in place to help people connect and understand one another. It’s probably the single most difficult system to create within a company.
This is why I committed my career to helping companies bridge this most difficult gap. We help bring dignity into conversations. Dignity is your emotional filter for perceived positive and negative interpretation of stimuli. Basically, your dignity names whether what was said or done was a good thing or a bad thing. When we understand each other’s dignity, trust builds quickly. You can explore our latest innovation at www.dignify.com.
Transparency is also a critical ingredient in trust. Sharing information prevents the brain from filling in the gap. Wherever there are gaps in communication that is where distrust can slip in.
Culture is mysterious to most people. It happens whether you want it or not. Be deliberate in how you create or improve yours. Culture defines behavior and unified behavior increases your Customer Experience Factor. Increase your C.E.F. and results will follow.